Staff Site Reliability Engineer
Zapier
March 2025 – Present
- Designed and implemented high-performance authz service for Envoy Gateway that extracts JWT values and injects them as headers upstream, enabling account-level visibility during incidents with p95 latency under 1ms
- Led cross-team initiative to standardize observability on OpenTelemetry, providing default observability for all services
- Consolidated telemetry tooling onto Alloy, reducing operational complexity and tool sprawl across the organization
- Led company-wide SLA initiative, reducing implementation overhead for underlying data and collaborating with stakeholders to define calculation methodology, directly enabling higher-tier enterprise contracts
- Mentored engineers, led SRE practices across teams, and contributed to hiring processes